Help Center › Security & Privacy

Security & Privacy

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Keep your account secure

Your phone number is your key — Urge has no passwords to steal. Keep your recovery email up to date in Settings, never share the SMS codes we text you (nobody from Urge will ever ask for one), and use a device passcode. If you think someone else accessed your account, contact support@urge18.com.

What data we collect

We collect your account info, the profile details you add, approximate location, and the content you create. We never share your exact coordinates with other users — only approximate distance and city. Full details are in our Privacy Policy.

Manage location permission

You control location in iOS Settings → Urge → Location. Turning it off stops Urge from showing people near you.

Subscriptions & billing

Some features need a subscription (Weekly, Monthly, or Annual). Purchases are billed by Apple and auto-renew unless turned off at least 24 hours before the period ends. Manage or cancel in iOS Settings → [your name] → Subscriptions. Refunds are handled by Apple.

Delete your account

Go to Settings → Delete Account (the gear icon in the top-right) and confirm by typing DELETE. Deletion is permanent and removes your profile, photos, matches, and messages. (Cancel any active subscription separately in your Apple settings.)

Privacy Policy

Read our full Privacy Policy and Terms of Use.